TABLE OF CONTENTS

• Introduction
• Pricing Plans
  • Starter Plan
  • Plus Plan
• Employee Count Explained
• How to create a new Mobile Subscription
• Changing a mobile subscription
• Canceling a mobile subscription
• Changing to a web subscription
• Managing refund requests

Introduction

Toolr Time Clock supports multiple subscription types for your organization. We've recently added support for Mobile (Apple / Google Play) Subscriptions. If you're looking for information for Mobile Subscriptions for Toolr Time Clock, you've come to the right place!

Pricing Plans

Starter Plan

Plus Plan

** These plans are only available on the web-based subscription.

Employee Count Explained

Our mobile subscription plans are “bucket”-based. Because the mobile app store’s do not support seat-based pricing, each plan includes a “bucket” of active employee seats that you can use however you see fit. What’s great about “bucket”-based pricing is your bill is always consistent and you’ll only ever be billed for the plan you choose.

If you bump up against your plan’s limit, the mobile/web apps will notify you when attempting to add a new employee or marking an employee as active. The system will automatically send the organization’s primary email address a notification that the limit has been reached and instructions on how to upgrade the plan.

To prevent from having to constantly change your plan from one tier to another based on fluctuating employee counts, we recommend selecting the appropriate plan size at the beginning and growing into your plan. Alternatively, you can change to a web-based plan that is truly real-time seat-based pricing that automatically adjusts based on the number of active employees you have at any given time. 

For more information on active employees, please see this section.

How to create a new Mobile Subscription

Mobile subscriptions are tied to the device’s iCloud (Apple iOS) or Google Play (Google Android) account.  Although the subscription is associated with this account, it will apply to your organization as a whole.

Mobile subscriptions can be created via the Onboarding, Report and Manual paywalls in the mobile application. The Onboarding and Report paywalls will only show if you don’t have any other types of current subscriptions.

To access the Manual paywall:

1. Click the Settings tab

2. Navigate to the Subscription section

3. Click “Change Plan"

4. Select the Product, Tier and Billing cycle right for your business

   1. Product - Starter or Plus

   2. Tier - Employee “bucket”

   3. Billing Cycle - Paid monthly or annual

5. Click “Subscribe” (this button may change label depending on availability of app store trial) and progress through the prompts

6. All set!

The new subscription will now appear in:

• Your iCloud / Google Play Settings (see Manage Subscription section below)

• In your Subscription manage section of the mobile app

• In your Subscription management section of the web app 

Changing a mobile subscription

Mobile subscriptions are tied to the device’s iCloud (Apple iOS) or Google Play (Google Android) account.  Mobile subscriptions can only be changed and canceled on the original iCloud or Google Play account that originally created the subscription.

Note: due to the way mobile subscriptions work, it’s possible it may take several minutes for the subscription change to reflect in your Toolr account.

To change/upgrade/downgrade a mobile subscription:

1. Click the Settings tab

2. Navigate to the Subscription section

3. Click “Change Plan"

4. Select the Product, Tier and Billing cycle right for your business

   1. Product - Starter or Plus

   2. Tier - Employee “bucket”

   3. Billing Cycle - Paid monthly or annual

5. Click “Subscribe” (this button may change label depending on availability of app store trial) and progress through the prompts

6. All set!

You can also change your subscription via the device’s settings app:

How to change your subscription on your Apple device

How to change your subscription on your Google device

Canceling a mobile subscription

Mobile subscriptions are tied to the device’s iCloud (Apple iOS) or Google Play (Google Android) account.  Mobile subscriptions can only be changed and canceled on the original iCloud or Google Play account that originally created the subscription.

All subscriptions are pre-paid. Once canceled, a subscription will remain active until the billing cycle is over and the mobile subscription will not renew. 

To cancel a mobile subscription via the Toolr Time Clock mobile app:

1. Click the Settings tab

2. Navigate to the Subscription section

3. Click “Cancel Plan"

4. This will present the device’s settings app 

5. Follow the instructions below to cancel the subscription

You can also cancel your subscription via the device’s settings app:

How to cancel your subscription on your Apple device

How to cancel your subscription on your Google device

Changing to a web subscription

Mobile subscriptions are tied to the device’s iCloud (Apple iOS) or Google Play (Google Android) account.  Mobile subscriptions can only be changed and canceled on the original iCloud or Google Play account that originally created the subscription.

Changing to a web subscription is a two part process:

1. Cancel your existing mobile subscription

2. Create a new web subscription

To cancel your existing mobile subscription:

1. Click the Settings tab

2. Navigate to the Subscription section

3. Click “Cancel Plan"

4. This will present the device’s settings app 

5. Follow the instructions below to cancel the subscription

You can also cancel your subscription via the device’s settings app:

How to cancel your subscription on your Apple device

How to cancel your subscription on your Google device

To create a new web subscription:

1. Log in to the Toolr Time Clock web app https://app.mytoolr.com using your Organization ID and password

2. In the bottom left, navigate to the Settings area

3. Navigate to the Subscription tab

4. Select the Product, Tier and Billing cycle right for your business

   1. Product - Starter or Plus

   2. Tier - Employee “bucket”

   3. Billing Cycle - Paid monthly or annual

5. Click Subscribe

6. You will be prompted to enter your credit card information to proceed

7. Once completed, your subscription details will show in the top right of the subscription tab 

8. All set!

Managing refund requests

Mobile subscriptions are tied to the device’s iCloud (Apple iOS) or Google Play (Google Android) account. Refund requests must be made through the device/account where you created your subscription.

Note: Our support team is unable to process Apple refunds due to their requirements. For Google Play subscriptions, you’re welcome to send requests to our support team or perform the request with the store directly.

For Apple / iCloud subscription refund requests, please follow these instructions.

For Google Play / Android subscription refund requests:

• Please reach out to support@mytoolr.com letting  us know you would like to initiate a refund request. Additional details will be provided by the support team

• OR, you can request a refund directly through Google Play